Dena Bank Customer Care

Dena Bank, one of the trusted family banks, is headquartered in Mumbai, and it had first been established in 1938 as an Indian public sector bank and was later nationalised by the Indian government in 1969.

Owned by the government of India, the bank has numerous offices spread across the nation. It has over 1,874 branches, of which more than half are set up in the rural and semi-urban areas and over 1,538 ATMs.

It has been successfully amalgamated with the Bank of Baroda since April 1st, 2019. The bank offers a Range of sophisticated services such as any-branch banking, online utility bill payment, Dena cards, Dena ATM's, online remittance, multi-city cheque, internet banking, mobile banking, telebanking, kiosks and many more.

So, this post is for all the existing and prospective customers of the bank as it comprises a list of Dena bank customer care numbers and email Ids that you may use if you are in pursuit of getting in touch with the bank in case of an issue, a query or an emergency.

Dena Bank Complaints Registering System

If you are facing issues and need the bank’s assistance, have any queries, or need to register a complaint, you can follow two methods depending on whether your issues are online or offline:

For Digital Banking or Online Complaints

If you are trying to find a toll-free customer care number to contact Dena bank in case of issues faced during online services like online deposit, loan repayment/management, withdrawal, transfer of money, applying for financial products, bill payment, etc., you can dial up these numbers:

1800-233-6427

1800-233-5740

For Non-Digital Banking or Offline Complaints

For queries that are offline, you can dial the following toll-free contact number available during business days from 10 am to 5 pm.

1800 225 740

Dena Bank Customer Care SMS Helpline

For customers who find registering their complaints via phone easier and would rather have their queries resolved via SMS also have an option. All you would have to do is:

Type “DENAHELP” in the phone’s inbox and send it to 56677 from the registered mobile number. Standard charges are applicable.

Dena Bank Customer ID Number

Customer IDs are unique and enable the banking system to recognise customers in a faster, more efficient and accurate manner. Online transactions and net banking services are also linked to the customer ID number.

You can find your Dena bank customer ID on the front page of your passbook or cheque book.

You can also Call Dena bank toll free number 18002336427 and ask for the customer id of your account.

Dena Bank Customer Care Just Dial Helpline

Just Dial offers a variety of contact details, including all the information of a specific branch, such as their address, phone number, email ID, and fax number.

Alternate Numbers to contact Dena Bank are:

+91 79 2658 4729

+91 22 2654 5361

+91 22 2654 5365

+91 22 2654 5579

+91 22 2654 5350

+91 22 2654 5580

+91 22 2654 5578

+91 22 2654 5576

Dena Bank E-mail ID

If you want, you can even send a mail stating your queries, complaints or feedback on the following email addresses.

Dena Bank Debit Card Helpdesk

For any issue or query regarding the Debit Card, you can contact:

Toll-Free number: 1800 233 6427

Chargeable Phone number: 022 26767132

Address:

Debit Card Support Centre, 1st Floor, Dena Bhavan, B-Block, Patel Estate, Behind MTNL, Jogeshwari (W), Mumbai – 400102.

Dena Bank ATM Customer Care Number

ATM-related complaints, such as concerns related to cash withdrawal, card getting stuck in the ATM and other alike complaints, can be reported to the branch manager using an ATM complaint form available on the bank’s website. To access this form, follow the following steps:

• Visit the official website of Dena bank
• Hover your cursor over the Customer Care option in the menu
• There, click on Customer Helpdesk
• On the new page, you will find an option Online Complain; beneath it, you will find Click here to register online compliant
• Click on the option, and you will be redirected to a new page where you can fill the form and submit your complaint

Once you have completed filling the needed fields, click ‘Submit’ to register your complaint. A ticket number or an automatic complaint number will be generated by the system acknowledging your complaint.

You would have to retain the same for all future references. The same number can be used to track the status of your application using the ‘View Status’ option available under the same page. All the complaints received online get tracked at bank’s head office for immediate redressal.

If you wish to go with the offline option, you can download the form from the above-mentioned method. And then, add details, like the branch name wherein your account is present, information about yourself as asked, account number, debit card/ATM card number and details related to the complaint must be filled, and the form can be submitted at the branch.

Dena Bank Regional Grievances Redressal

Besides the general toll-free numbers, there are regional offices set up in every part of the nation for the ease of customers. You can contact the regional office for a faster response. Here are some of the numbers and email Ids to refer to:

Dena Bank Loan Customer Care Number

In case you think you are in a need of a loan, having an existing bank account in Dena bank can make this process extremely easier for you. You can contact the bank for loan information, interest rates, EMI information and other details by calling on their toll-free numbers:

1800-233-6427

022-62242424

You can also choose to contact the regional office of Dena Bank by calling on the numbers mentioned above.

In case your complaint does not get a satisfactory response from the base branch / zonal office/ GM's office, you may approach the Head Office for redressal of the grievance(s) at the following address.

General Manager (FI) Dena Bank Dena Corporate Centre C - 10, G-Block, Bandra Kurla Complex, Bandra (E) Mumbai - 400 051 022-26545551, 26545587 Email ficell@denabank.co.in

Frequently Asked Questions:

1. Is filing a complaint chargeable?

A. No, you can register your issue by calling on the toll-free number.

2. How to get the contact details of the Zonal Officer?

A. You can access that information from the bank’s website.

3. How long does it take for a query to be resolved?

A. It takes a maximum of 15 business days for a query to be resolved.

4. How can I link my mobile number to my bank account?

A. You can link your mobile number to your bank account at Dena Bank by downloading the letter of application from the official website, filling it and submitting it along with your Aadhar card.

5. What is the minimum balance amount required in a Dena Bank account?

A. No minimum balance is required, neither there are any charges levied on the customers for not maintaining a minimum balance.