Indian Overseas Bank Customer Care

Indian Overseas Bank is one of the most popular and preferred financial institutes among native and non-residential Indians. This bank has numerous benefits to offer along with its services, right from an IOB credit card to the easy availability of Indian overseas bank loans.

No matter what your doubt is, whether, regarding the credit cards, reward points, banking, or any other aspect, the bank provides various support assistance services like IOB net banking customer care, IOB credit card customer care, IOB toll-free number, IOB helpline number, and much more for solving all the hassles of their customers.

The bank also boasts of a team of friendly and polite Indian overseas bank customer care representatives who are always there as your saviours. They always work rigorously to ensure that all your concerns and any issue are well addressed.

So, without further ado, in this post, let’s find out the approachable phone numbers and email IDs.

Indian Overseas Bank Toll-Free Numbers

Indian overseas bank toll-free no is available with a 24/7 connectivity, and one of the representatives is always there to address your queries. You can easily reach out to the IOB customer care centre by giving a Call to the following numbers:

1800 425 4445 (for general queries)

1800 425 7744 (for credit card related issues)

If you wish to connect with the Indian overseas bank’s credit card division, you can dial the following numbers. However, keep in mind that all the calls made to any of these numbers are charged according to the service provider's rates.

044 28519573

044 28519574

044 28519575

You can also get in touch effortlessly with the head of the credit card department by calling on the following number:

044 71729701

Indian Overseas Bank Credit Card Inquiries

If being an IOB credit cardholder, you have specific common queries, here is how you can get them resolved via the IOB complaint handling service.

For Card Theft

If you got your card stolen or misplaced by any chance, the first step would be to block the card so that you do not have to bear the loss arising from any of the unauthorized transactions. To do the same, you can give a call to any of the following numbers:

1800 425 7744 (toll-free number)

044 28519573

044 28519574

044 28519575

If Card Has Been Blocked Mistakenly

If you have mistakenly blocked your credit card, you can instantly contact the authorities using the IOB customer care number. However, in certain cases, you might also be required to apply for a replacement card. To do so, you can use the following IOB customer care number for the same:

1800 425 7744 (toll-free)

Indian Overseas Bank International Helpline Number

For all the overseas and NRI candidates of the bank who are facing issues or problems, the bank provides overseas customer care service. You can contact the authorities using these below-mentioned Indian overseas bank customer care numbers:

+91 044 24353640

+91 044 24353650

Alternatively, you can contact the particular NRI branch situated in Chennai to get a resolution. Here is the address details of the same:

#62, Rukmani Lakshmipathy Road, Egmore, Chennai - 600 008

District: Chennai, Tamil Nadu

IOB Customer Care number

91-44-2852- 5240

91-44-2852-5250

IOB Region-Wise Customer Care Service Details

Here is the region-wise segregation of contact numbers and email IDs of the regional IOB branches.

Here is a table mentioning email Ids that can be used by NRIs to connect with the bank’s overseas representative offices:

Indian Overseas Bank Email Id

If you are one of those candidates who prefer sending an email for any issue, you can use these email IDs mentioned below and get your grievances heard or issues resolved.

For Credit Card Issues

crcard@iobnet.co.increditcard@iobnet.co.in

For NRIs

nricell@iobnet.co.in

Credit Card Grievance Redressal by Indian Overseas Bank

There is an entire process that Indian overseas bank follows for grievance redressal, including the ones related to the credit card. Here is how the entire process goes on:

Level 1: You must use the IOB customer care number or mail id to reach out to a branch manager's care centre to get the concerns addressed.

Level 2: If you Fail to receive a satisfactory solution in 7 working days, you can contact the bank's regional manager. For this, you can check the above section of IOB customer care service details (Region-wise).

Level 3: You can also send an email to the central office's General Manager (nodal officer).

Level 4: If you are unhappy with the resolution received or have not received any response so far, you can then contact the bank's internal ombudsman.

Level 5: If the bank is unable to provide you with a satisfactory solution, you can contact the banking ombudsman, who is appointed by the Reserve Bank of India.

In case of a credit card related issue or complaint, you can contact the grievance redressal officer using the corresponding IOB customer care contact number and details as mentioned below:

Shri S Prakash Chief Manager Phone: 044 71729701 Indian Overseas Bank Nodal Office Contact Details

Frequently Asked Questions

1. How can I write to an Indian overseas bank?

A. If you prefer sending written letters, you can write down the query/ grievance and send it to the following address:

The Chief Manager Credit Card Division Indian Overseas Bank 763, Anna Salai Chennai 600 002

2. How should I contact the IOB to block my credit card? And how much time does the bank take after that?

A. To do the same, you can either log in to the net banking account and request for blocking the card or call the Indian overseas customer care number, which is 1800 425 7744. After this, the card is blocked immediately by the bank.

3. Is there a way to contact IOB customer care service online?

A. You can visit the official website of the bank and follow these steps:

• On the homepage, select the ‘Reach Us’ button, which is present at the bottom of the page.
• You will be redirected to a new page where you will find a contact form on the left-hand side.
• Fill out the details as mentioned and write your comment to make it easier for the customer care team to understand your grievance.
• The bank representatives will use the filled details to contact you and address your concern.

4. Which contacts number can I use to check my IOB account balance?

A. You can easily check the account balance of an Indian overseas bank account with just a missed call. You are required to dial 04442220004 using the registered mobile number. The call will automatically get disconnected after a few rings, and the bank will then respond via SMS to send you the account balance.

5. What does a customer ID mean in an Indian overseas bank?

A. All the customers get a unique customer ID. This IOB customer ID is important as the customers’ identification is based on the same. The loan details, account details, and credit card details are also mapped with the Customer ID.