IDBI Credit Card Customer Care Contact

IDBI is one of the government-owned financial institutes in India that provides an array of banking solutions to customers. The Bank has divided its functionalities into two different categories, corporate and personal banking.

And, being a customer, in case you face any issue, you can get in touch with their 24x7 customer support team. This support team is meant to deal with feedback, complaints and queries coming from your end. To make the outreach process easier for you, this post brings you all of the tool free IDBI credit card customer care numbers.

IDBI Credit Card Customer Care Number

To report grievances and complaints, IDBI bank has provided 24x7 toll-free numbers to its customers. Here are the ones that you can try out:

1800-200-1947

1800-22-1070

Chargeable number for Indian residents

022-6693-7000

Chargeable number for those residing outside India

022-6693-7000

In case you wish to report for a stolen or lost credit card, you can raise your complaint at 1800-22-6999.

Other than these, you can also contact the below-mentioned numbers to resolve queries that are relevant to credit cards:

Chargeable: 022-4042-6013

Toll-Free: 1800-425-7600

IDBI Bank Credit Card Customer Care Email ID

Apart from getting in touch with them through IDBI Bank Credit card customer care number, they have also provided a dedicated email ID where you can raise your complaints, and they will be resolved within a given timeline. The email ID is:

For Indian residents: idbicards@idbi.co.in.

For NRIs: nri@idbi.co.in.

For complaints regarding reward points: membersupport@idbidelight.com.

IDBI Customer Care Postal Address

In case you would wish to use the offline communication mode for any queries associated with credit cards, you can write a letter to the following address:

IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai - 400005

However, while using this method, make sure that you mention the following details in your letter.

• Complete credit card number
• Registered mobile number
• Complete contact details (email ID, address, etc.)
• Reference complaint ID or transaction number

IDBI Credit Card Customer Care No of Different Branches

Frequently Asked Questions

1. What is the IDBI credit card grievance redressal process?

A. To provide utmost satisfaction to customers, IDBI has a specific grievance redressal mechanism and an escalation matrix that helps to ensure that the concerns and queries are addressed in the best possible manner.

• Level 1: In the first step, you can Call on the IDBI credit card toll free number, send an email, visit the branch yourself or write a letter. Irrespective of the method you choose, make sure you add your complete name, credit card number and the contact details. If the complaint is regarding a transaction, you must also mention the transaction’s Reference Number.

• Level 2: Once submitting the complaint through modes mentioned above, if you don’t get any response within 8 working days, or if the received response is unsatisfactory, you can raise the complaint to the Grievance Redressal Officer (GRO). You can get in touch with the GRO within 10:00 AM to 6:00 PM on any working day. The details are:

Phone Number: 022-66552133

• Address

Grievance Redressal Officer, IDBI Bank Ltd., RBG, 13th Floor, B Wing IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400005

• Level 3: Even after reaching out to the GRO, the resolution doesn’t come within 11 business days, you can approach the Chief Grievance Redressal Officer on any working day between 10:00 AM to 6:00 PM. The contact details are:

Phone number: 022-66552141

Address

Chief General Manager & CGRO, IDBI Bank Ltd., Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai - 400005

2. Is it possible to register a complaint through SMS?

A. Yes, you can also register a complaint through SMS. For this, you would have to message IDBICARE and send it to the IDBI bank credit card toll free number: 9220800800.

3. What is the procedure to contact IDBI bank customer support through online?

A. Of course, you can. If you wish to use the online method to get in touch with the IDBI customer support team, you can post a query on their website or email them at the ID mentioned above.