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Kotak Credit Card Customer Care

Updated on May 15, 2024 , 3015 views

There are quite a few ways you can reach out to the executives working at Kotak Mahindra. If you don’t have any urgent requirement, then the customer care services are available through email and SMS. This is highly recommended for those who have a basic query. You can type your entire message through email and forward it to the Bank at their official email address.

Kotak credit card cc

If there is any unresolved query that must be answered, then you can contact the Kotak Credit Card helpline department to find answers to your queries.

The Kotak credit card customer care number toll-free number is:

1860 266 2666

The number is available from Monday to Saturday for those who need emergency customer care services. The bank will help resolve all your issues and fix everything in the shortest time possible.

Now, if you have any query related to the credit card, you could Call on:

1800 209 0000

You must have this number saved on your phone so that you can reach out to the support service anytime you want. Basically, you must contact the support department to report any fraud or unauthorized transactions as soon as possible. If you have been receiving messages regarding unauthorized transactions on your credit card, then you must get the issue checked and resolved at the earliest time possible. Alternatively, you can research the numbers of the specific cities to get emergency help.

NRI Customer Care Number

For those who are in the international country and need emergency helpline services, you could call on the NRI customer care number to speak to the customer care department. Note that this number is chargeable. The Kotak Mahindra Bank Credit card customer care number for the non-residents of India is:

+91 22 6600 6022

The bank has also launched separate numbers for customers in different countries. For example, if you are in Hong Kong, you could dial 00180044990000 or if you are in Canada, you can call on 18557684020.

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Kotak Credit Card Customer Care Email ID

Another way to connect with the customer care department at Kotak Mahindra bank is through email. You can ask any query or file a complaint through the mail. For credit card related issues, you can drop your email at:

For securities and other issues, you can reach out to the executives at

If you don’t need urgent help or you have a simple query that could be answered quickly, then you can fill the form available on the website and mention the basic details of your complaint to get the issue checked and fixed as soon as possible. The bank will call you once they get your complaint form. You can find this form on Kotak Mahindra’s official website. Here, you will find the form along with the details regarding how you are supposed to fill and submit it.

Kotak Mahindra Credit Card Customer Care SMS

If you have any query about the credit card balance, amount, outstanding amount, and debits, then you could reach out to the Kotak Mahindra Bank through SMS. For example, if you want to know your account balance, then you must type “CCDUE” with the last four digits of your account number and forward the message to the bank.

The message will have a similar format, but you only need to change the code. For instance, if you are wondering about the total number of transactions you have had this month, then you must add the code “CCSPND” before the last 4 digits, and you are good to go! You may not get the answer immediately through a message. The bank will either respond via SMS or call you. Either way, you are going to have to wait until they get the message.

About Kotak Customer Service Team

You get a wonderful opportunity to file any sort of grievances and get answers to any queries through their qualified and experienced customer support department. The support team is available at your disposal round the clock. And, they are willing to cater to all your requirements at the earliest time possible. The bank knows the importance of quality and emergency support requirements. With that being said, you never have to worry about getting stuck in an emergency situation. As long as you have an account with Kotak Mahindra Bank, you can reach out to their support team through multiple modes of communication. You could get the Kotak credit card customer care number and phone them or you can drop a message.

No matter the complexity of your complaint or queries, the executives at Kotak Mahindra Bank will provide you with the best solution.


Kotak Mahindra Bank started to execute all kinds of banking operations from RBI in the year 2003. Currently, the bank has over 1300+ branches based in different corners of the country and it has set up more than 2100 ATMs in different parts of India. Ever since the bank started its operations, it has garnered immense attention from the locals for its broad Range of products and services. Their high-quality offers are backed by prompt and the best customer care service.

All efforts have been made to ensure the information provided here is accurate. However, no guarantees are made regarding correctness of data. Please verify with scheme information document before making any investment.
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