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HSBC Credit Card Customer Care

Updated on April 19, 2024 , 1370 views

You can contact the Bank on toll-free numbers, email ID, SMS, and social media for assistance and emergencies.

HSBC Credit Card Customer Care

HSBC bank offers multiple modes of communication to help its customers get quality and responsive customer support services at any time. Whether you have an HSBC Credit Card issue or any unresolved grievance that you’d like to get fixed quickly, you can contact the HSBC credit card customer care number to get in touch with an executive in the shortest time possible.

HSBC Customer Care Toll-Free Numbers

There are mainly two toll-free numbers you can use to connect with the HSBC bank. They are:

1800 267 3456

1800 121 2208

If you have any query related to online banking as well as credit/debit cards, then feel free to contact the HSBC executive between 6:30 AM to 8:30 PM.

For the complaints, general to complex queries and other such technical issues related to personal banking, the bank offers quite a few methods for its customers to contact the bank.

The support team, as mentioned before, is available almost round the clock. They cater to all your requirements in an efficient and fastest possible way.

The toll-free numbers are listed above. If you are from an international country and you have an account at the HSBC bank, you could get in touch with the team on:

91 40 61268002. The alternate number for NRI customers is 91 80 71898002.

The HSBC bank has separate toll-free and chargeable numbers for different types of queries. For instance, if you need answers to corporate banking issues, you could contact the bank on 1800 3000 2210.

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HSBC Credit Card Enquiries

If you have lost your card or you think its stolen, then contact any of the above-listed numbers immediately to get your issue heard and resolved. The loss must be reported to the executive at the HSBC bank as soon as possible. Delay in reporting the lost or stolen credit card could result in significant losses. The bank will look into the matter and block the card right immediately to avoid any sort of fraudulent transaction.

The toll-free and chargeable numbers are available for the NRIs who have HSBC accounts, but are currently in an international country.

You can use +91 when using the international numbers.

The bank offers 24x7 support to all the premium and advanced users, while the services for others are available from 6:30 to 20:30. Note that these are for only the general issues and personal banking-related inquiries. If you have an emergency issue, such as the loss of credit card or unauthorized transaction on your credit card statements, then you can dial the toll-free number.

The bank has toll-free customer care numbers for the customers based in Oman, the Philippines, Indonesia, United Arab Emirates, Singapore, China, Qatar, New Zealand, and other international countries.

Receiving Unauthorized Transaction Messages

If you have been receiving unauthorized credit card transaction notifications, then that means someone has gotten access to your credit card and they are misusing it. The sooner you get your card blocked, the lesser the loss you will bear. You can either contact the HSBC bank on the toll-free numbers or hotlist your card by visiting the official website of the bank. Alternatively, you can use the customer care number for different cities, such as HSBC customer care number Coimbatore for immediate response.

Similarly, if your credit card has blocked mistakenly, reach out to the HSBC bank to see if they are willing to unblock it. Usually, credit cards are not unblocked once they are hotlisted. So, even if the bank has blocked your card unintentionally, chances are they will not unblock it. You can get your card replaced easily.

Grievance Redressal System

HSBC bank takes their domestic and international customers seriously. That’s the reason they have the grievance redressal system in place just so they can answer all the customer queries and respond to their emails in no time. The services are designed to resolve just about any kind of issue at the earliest time possible.

First Level

This is when you are supposed to raise your concern. On the first level, you contact the bank on the toll-free numbers given above or drop an email explaining your concern or the issue you have been facing with the credit cards or personal banking. You could do that by writing your complaints against HSBC India to the branch manager through the complaint form. You must fill the form by entering your name, contact details, and email address. They will respond as soon as they receive the complaint.

Send an Email on HSBC India Head Email ID

HSBC customer care email ID is available for those who are hesitant to Call the bank. If you have a detailed inquiry, you could write your concern to the bank and forward it to their email. While the bank tries to answer your email as soon as possible, it may take a few hours. This is not the recommended option for those who need an emergency response.

Nodal Officer

If you are not satisfied with the HSBC customer care team, then you can reach out to the Nodal officer to get your concerns fixed.

All efforts have been made to ensure the information provided here is accurate. However, no guarantees are made regarding correctness of data. Please verify with scheme information document before making any investment.
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